When will I receive my order?

Orders ship within two business days and generally take three to seven days from the time they leave our workshop to reach their destination. Realistically, you're looking at a week or two to receive your order.

 

Do you have free samples?

We know it's tough to pick out a cologne without being able to smell it first! We do sell a Backpacker's Cologne Sampler Kit for $25, and all our retail partners have cologne testers at their shops so you can try out our fragrances. Check out our Store Locator to find your closest shop.

I don't like what I ordered. Can I get my money back? Or can I exchange it for something else?

Sure! If you bought the product through our website, we offer a refund or exchange on unopened products and an exchange on opened products, (you pay for shipping each way).

Send it to Juniper Ridge PO Box 5535 Berkeley, CA 94705.

Why don't you ship internationally?

Import regulations and labeling laws vary considerably by country, so for now we can only ship within the United States and Canada. That said, check out our Store Locator for retailers where you can purchase Juniper Ridge products around the world.

 

I'm a store owner and would love to carry some of your items. How do I get more information?

Great! Boutique and gift stores can contact our representative group, Aesthetic Movement. Natural foods retailers please contact us directly.

 

I would like to talk to a real person. What day and time should I call?

Our offices are open from 9 am to 5 pm Pacific, from Monday to Thursday. We always try to answer the phone during this time. You can also leave a message and we'll get back to you ASAP.

 

Can I order over the phone?

Yes, you can always order over the phone, although our occasional free shipping offers and other discounts will only apply to orders placed online.

 

Where are you located? Are you open to the public for tours?

Both our offices and distillery are located in sunny Oakland, California. Unfortunately we are not open to the public.

 

Are you hiring?

You'll find all current openings on Craigslist. Even if we don't have a job posted, we're always looking to connect with quality folks who love what we do and are interested in joining the Juniper Ridge team. Send us your resume, along with a short note about why you'd like to work with us and some of the skills you would bring to the organization.

 

Can I buy your products from a store in my area?

Probably! Check out our Store Locator, which includes a growing number of shops in North America and beyond that carry our stuff. If you run out of Big Sur cologne while you're on holiday in Sweden, we've got you covered.

 

Why are your prices so high?

Harvesting and distilling our own fragrances is a little bit of a crazy undertaking from a cost perspective. Every bottle represents dozens of hours of hiking, foraging, and distillation, and we never cut corners on anything. Its takes 500 gallons of Redwood needles, for example, to make a single pint of essential oil. Everything we do is organic, and we never use the cheap synthetic ingredients that fill department store perfumes. The results are gorgeous, and once you've experienced them, we think you'll agree that wildcrafted is worth it.

 

What is " wildharvesting" and is it legal?

Yes, completely legal and totally sustainable. We harvest with permits from the Forest Service or permission from the landowner, and harvests are often done in conjunction with the Forest Service's fire-mitigation efforts. The places we gather our plants and tree trimmings are like wild gardens to us, and we return to the same spots year after year so we can monitor our impact on the land.

 

What is a Field Lab Item?

Field Lab is our seasonal wilderness perfume, and it defines the outer, experimental edge of what we do. Produced in extremely small batches, our Field Lab products tend to sell out very quickly.

 

My soap is cloudy and I see separation occurring, is this normal?

Yes, our liquid soap does separate when it gets cold, and it makes the soap look sort of trippy. Heat slightly, shake the bottle, and bam—you're back to normal.

My incense won't light. Is it defective?

There are no artificial burning agents added to our incense, so from time to time a stick will burn out. Just re-light the incense if it goes out.

 

Can I use Cabin Spray as body spray?

Yes, our Cabin Sprays make fabulous personal fragances. Spray on skin, jeans, sweaters, and scarves, or splash into your hair.