CUSTOMER SERVICE

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<h2 class="highlight">Product Guarantee</h2>
<p>We guarantee all our products forever—you can return anything at any time for any reason, or, better yet, for no reason at all. How’s that for a return policy? If you have questions about returns please call us at 1-800-205-9499, Monday through Thursday, 9-5 PST.</p>
<p>The mailing address to which you should return your items:</p>
<p>Juniper Ridge Returns<br /> P.O. Box 5535<br /> Berkeley, CA 94705</p>
<p>Please include a note with your name, address, contact info, contents of the return and whether you would like a refund or exchange of goods.</p>
<p>Please note, you are responsible for the shipping charges each way.</p>
<p>If you purchased your items from any place other than the Juniper Ridge online shop, please contact that store directly.</p>
<h2 class="highlight">Shipping Information</h2>
<p>We will ship your order within 2 business days and usually quicker than that. R<span>ealistically, you're looking at a week or two to receive your order after its been placed (most packages take 3-7 business days within the continental U.S.)</span></p>
<p><br /> Flat rate shipping costs for domestic orders are as follows:</p>
<ul>
<li>$8.95 for continental U.S.</li>
<li>$15.95 for Canada, Alaska or Hawaii. Please allow two weeks delivery time.</li>
</ul>
<p>We do not ship Internationally at this time due to international customs laws.</p>
<h2 class="highlight">Check Order Status</h2>
<p>Once your item is shipped you should receive a FedEx tracking number in your inbox.</p>
<p>If we are sending to a P.O. Box or Canada, email customerservice@juniperridge.com </p>
<h2 class="highlight">Questions About Your Order</h2>
<p>If you have any questions regarding your order not already answered on our <a href="http://juniperridge.com/pages/faq" target="_blank">Frequently Asked Questions</a> page, please contact us at <span>1-800-205-9499</span> or email our customer service desk at customerservice@juniperridge.com. Please keep in mind that our hours are <span>Monday through Thursday, 9-5 PST.</span></p>
<p>Please note that we cannot accept orders submitted through the mail.</p>